Hansab Group is one of the leading hardware and software solution providers operating in the Baltics
offering technology solutions from over 200 different international partners to their customers. Hansab Group is responsible for maintaining a high and reliable service quality to ensure quick and efficient project planning & workflow management.
Challenge:
- Automate and improve workflow management and handling
- Precision for managing technicians’ time
- Data lineage – unified solutions with Dynamics database
Outcome:
- Time and cost savings in technicians’ daily workflow planning
- Rapid workflow management and reorganizations
- Improvement in data quality – work schedules, hours report for book-keeping
- Technician toolset for work management and handover
Hansab IT Solutions has developed custom software and applications to workflow and service workforce management for Hansab Group needs. The developed toolset is fully customized and integrated with the Microsoft Dynamics platform. Different apps and tools allow Hansab Group personnel to be more efficient in servicing their customers by enhanced workforce planning, improved document management and automated data integrations.
Developed applications includes:
- Mobile AX, a service technician work order, management and handover application running on technician tablets
- Planner, a comprehensive service order planning tool for monitoring specialists. Tool is used to manage regular maintenance and other service orders to specific technicians.
- Data warehouse, a comprehensive data warehouse automation and integration of key KPI from Hansab sales, projects and services.
- e-doc, an internal signing tool for payment terminal handover for customers and banks integrated with Dynamics
